Terms & Conditions

Avalon Chauffeur Services is a trading name of SKR Coaches Ltd., Company No. 669465.

These Terms & Conditions apply to chauffeur, executive transport, minibus, coach and related passenger transport services supplied by Avalon Chauffeur Services ("Avalon"). By confirming a booking, the client agrees to these Terms & Conditions unless alternative terms have been expressly agreed in writing.

1. Bookings & Confirmation

All bookings are subject to vehicle and driver availability and are not confirmed until accepted by Avalon.

Bookings and amendments should be confirmed in writing by email or other agreed booking method.

The client is responsible for providing accurate information including passenger names, contact details, pickup and destination addresses, flight details, dates, times, passenger numbers, luggage requirements and any special requirements.

Avalon accepts no responsibility for additional costs or delays resulting from incorrect, incomplete or late information supplied by the client or passenger.

Confirmation of a booking constitutes acceptance of these Terms & Conditions.

2. Quotations & Pricing

Quotations are based on the itinerary, vehicle type, passenger numbers, dates, timings, mileage and services supplied by the client at the time of quotation.

The quoted price will remain valid provided there is no material change to the confirmed booking.

Unless expressly stated otherwise, quotations include applicable VAT and taxes.

Parking, tolls, tunnel charges, ferry charges, permits, entrance fees and other journey-specific third-party expenses are not included unless expressly stated in the quotation.

Avalon reserves the right to revise a quotation where the itinerary, timings, passenger numbers, vehicle requirements or scope of service changes.

3. Changes to a Confirmed Booking

Any change requested following confirmation of a booking is subject to availability and may result in an additional charge.

This includes, but is not limited to:

• Additional stops or journeys;
• Changes to pickup or destination;
• Additional mileage;
• Earlier starts or later finishes;
• Additional waiting time;
• Changes to passenger numbers;
• Changes requiring a larger or different vehicle;
• Material route or itinerary changes; and
• Extensions to the agreed hire period.

Additional services will be charged at the applicable vehicle hourly rate or at an alternative rate advised by Avalon where the change materially alters the original booking.

Where practicable, significant changes will be communicated to the client. Minor additional charges incurred during the provision of the service may be added directly to the final invoice.

4. Waiting Time & Additional Hours

Quotations are based upon the confirmed pickup times, itinerary and anticipated duration of the service.

Where a passenger is not ready at the agreed pickup time, or where the service extends beyond the agreed duration at the client's or passenger's request, waiting or additional time charges may apply.

Unless otherwise agreed, the following waiting rates apply:

Vehicle	Waiting / Additional Time
Saloon / Executive Car	€60 per hour or part thereof
MPV	€80 per hour or part thereof
9-Seater	€90 per hour or part thereof
16-Seater	€90 per hour or part thereof

For hotel, residential, golf club and other non-airport pickups, 15 minutes complimentary waiting time will normally be allowed from the confirmed pickup time.

After the complimentary period has expired, waiting charges may apply.

For extended hires, tours, events or other bookings where additional time materially changes the service originally quoted, Avalon reserves the right to calculate the additional charge based on the revised service rather than solely on the standard waiting rate.

5. Airport Transfers & Flight Delays

For airport arrivals, Avalon will monitor the flight using the flight information supplied by the client.

Up to 60 minutes complimentary waiting time will be allowed following the flight's actual arrival time unless otherwise agreed.

After the complimentary waiting period, the applicable waiting charge will apply.

Airport parking charges are additional unless expressly included in the quotation.

The chauffeur will normally meet passengers at the agreed meeting point in the arrivals area unless alternative arrangements have been confirmed.

Where a flight is significantly delayed, diverted or cancelled, Avalon will make reasonable efforts to accommodate the revised arrival time. Continued availability of the originally assigned vehicle or chauffeur cannot be guaranteed where substantial delays affect other confirmed bookings or legal driver working limits.

Any additional costs reasonably incurred as a consequence of significant flight delays, diversions or changes may be charged to the client.

6. Passenger No-Shows

If a passenger cannot be located at the agreed pickup location, Avalon will make reasonable efforts to contact the passenger and/or the nominated booking contact.

Where the passenger cannot be contacted or does not arrive within the applicable complimentary waiting period, Avalon may treat the booking as a no-show.

A no-show will be charged at 100% of the confirmed booking price, together with any parking, tolls or other costs already incurred.

7. Cancellations

Unless alternative cancellation terms have been agreed in writing, the following cancellation charges apply:

Cancellation timing	Cancellation charge
More than 48 hours before the scheduled service:	No cancellation charge.
Between 24 and 48 hours before the scheduled service:	50% of the confirmed booking value.
Less than 24 hours before the scheduled service:	100% of the confirmed booking value.
No-show:	100% of the confirmed booking value plus any additional costs incurred.

Cancellation must be communicated directly to Avalon by email or telephone. A cancellation is not considered effective until received by Avalon.

Different cancellation conditions may apply to multi-day hires, weddings, events, large vehicle/coach bookings, high-value bookings, tours or bookings requiring dedicated vehicle or driver allocation. Where applicable, these conditions will be communicated at quotation or booking stage.

Where Avalon has incurred non-refundable third-party costs specifically for a booking, these may remain payable following cancellation where permitted by law.

8. Parking, Tolls & Additional Expenses

Unless expressly included in the quotation, the client will be responsible for costs reasonably incurred in providing the booked service, including:

Parking charges, tolls and tunnel charges; ferry charges; permits and access charges; event or venue parking; airport parking; and other necessary third-party charges directly associated with the journey.

Such costs may be added to the final invoice.

Avalon drivers will comply with applicable road traffic and parking regulations. Passenger instructions do not require a driver to stop, park or operate a vehicle illegally or unsafely.

9. Driver Hours & Legal Requirements

All services are subject to applicable road traffic legislation, drivers' hours, working-time requirements and other regulatory obligations.

Avalon will not require a chauffeur or driver to exceed any applicable legal driving or working-time limit.

The chauffeur/driver has final responsibility for determining whether it is lawful and safe to continue operating the vehicle.

Where delays, itinerary changes or additional services requested by the client require an additional driver, accommodation, vehicle or other arrangement in order to complete the service lawfully, reasonable additional costs may be charged to the client.

10. Overnight Services & Driver Accommodation

Where the agreed itinerary requires a chauffeur or driver to remain away from Avalon's operating base overnight, any applicable overnight charge will normally be included or identified in the quotation.

Where an overnight stay becomes necessary because of a subsequent client-requested itinerary change, delay or extension, reasonable accommodation, subsistence, parking and associated expenses may be charged to the client.

Avalon reserves the right to arrange suitable accommodation necessary to comply with applicable rest and working-time requirements.

11. Vehicles & Vehicle Substitution

Avalon will make reasonable efforts to provide the vehicle type or class confirmed at the time of booking.

Avalon reserves the right, where reasonably necessary due to breakdown, accident, maintenance, safety considerations, operational requirements or circumstances outside its reasonable control, to substitute the booked vehicle.

Where reasonably practicable, any substitute vehicle will provide equivalent or greater passenger capacity and a broadly comparable standard of service.

Where a specific vehicle model, registration or specification is essential to the booking, this must be expressly agreed in writing.

12. Passenger Numbers & Luggage

The client is responsible for providing accurate passenger and luggage information when booking.

Avalon reserves the right to refuse to carry passengers or luggage exceeding the safe or legal capacity of the vehicle.

Where additional or alternative vehicles are required because passenger or luggage requirements differ materially from those originally supplied, additional charges may apply.

13. Passenger Conduct

Passengers must comply with reasonable instructions given by the chauffeur or driver relating to safety and operation of the vehicle.

Seatbelts must be worn where provided and as required by law.

Smoking and the use of illegal substances are prohibited in Avalon vehicles.

Avalon reserves the right to refuse or discontinue carriage where a passenger's conduct is abusive, threatening, dangerous, unlawful or presents a material risk to the driver, other passengers, the vehicle or members of the public.

Where a journey is terminated because of serious passenger misconduct, the booking charge will remain payable to the extent permitted by law.

14. Vehicle Damage & Excessive Cleaning

The client may be responsible for reasonable cleaning, repair or replacement costs arising from damage or excessive soiling caused by the client or passengers travelling under the booking, excluding normal wear and tear.

This may include specialist cleaning required due to food, drink, sickness or other contamination.

Where passenger-caused damage or contamination prevents a vehicle from being used for subsequent confirmed work, Avalon reserves the right, where legally recoverable, to seek reasonable documented loss-of-use costs in addition to cleaning or repair costs.

15. Delays & Circumstances Outside Avalon's Control

Avalon will make reasonable efforts to provide services according to the confirmed itinerary and schedule.

However, journey and arrival times cannot be guaranteed where delays arise from circumstances outside Avalon's reasonable control, including traffic congestion, road closures, accidents, severe weather, security incidents, public demonstrations, strikes, major events, airport disruption, government restrictions or similar circumstances.

Avalon will make reasonable efforts to minimise disruption and, where appropriate, arrange alternative transport.

16. Breakdown or Vehicle Failure

Avalon maintains its vehicles to appropriate operational and safety standards.

In the event of breakdown, accident or other vehicle failure, Avalon will make reasonable efforts to provide a replacement vehicle or alternative transport as soon as reasonably practicable.

Avalon will not be responsible for consequential or indirect losses arising from such circumstances except to the extent that liability cannot lawfully be excluded or limited.

17. Lost Property

Passengers are responsible for their personal belongings and luggage.

Avalon accepts no responsibility for items left in a vehicle except to the extent required by law.

Where lost property is found, Avalon will make reasonable efforts to return it to the owner.

Courier, postage, delivery or chauffeur costs associated with returning lost property may be charged to the passenger or client.

18. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, Avalon will not be liable for indirect or consequential loss arising from circumstances outside its reasonable control.

Clients and passengers are responsible for allowing sufficient journey time for flights, trains, appointments, meetings and other time-sensitive arrangements.

Avalon will exercise reasonable care and skill in providing its services but cannot guarantee journey times where affected by traffic, weather, road conditions or other circumstances outside its reasonable control.

19. Account Customers & Invoicing

Approved account customers will be invoiced in accordance with the credit terms agreed with Avalon.

Unless otherwise agreed in writing, invoices are payable within 14 calendar days of the invoice date.

Any invoice query should be raised in writing within 7 days of receipt.

A query relating to one element of an invoice does not relieve the client of the obligation to pay any undisputed amount by the applicable due date.

When payment is made by bank transfer, the invoice number should be included as the payment reference.

20. Late Payment – Business Customers

For commercial transactions, Avalon reserves the right to charge statutory late-payment interest and recover applicable compensation and reasonable recovery costs in accordance with applicable Irish late-payment legislation, including the European Communities (Late Payment in Commercial Transactions) Regulations 2012, as amended.

21. Payment Methods

Payment may be made by bank transfer or approved card/payment link.

Any deposit or advance payment requirement will be advised at quotation or booking stage.

Where prepayment is required, Avalon reserves the right not to commence the service until cleared payment has been received.

22. Gratuities

Driver/chauffeur gratuities are not included in our quoted prices unless expressly stated otherwise. Gratuities are entirely at the client's or passenger's discretion and are never obligatory. For clients wishing to recognise excellent service, as a general guide Avalon Chauffeur Services suggests:

Service	Suggested Gratuity
Dublin Transfers	€10–€20 per service
National Transfers	€40–€60 per service
Half-Day Hire	€20–€30 per chauffeur
Full-Day Hire	€30–€50 per chauffeur
Multi-Day Tours	€40–€60 per chauffeur, per day
Group / Coach Services	€30–€50 per driver, per day

These amounts are provided solely as a guide and clients should feel under no obligation to provide a gratuity.

23. Subcontractors & Affiliate Operators

Avalon may, where operationally necessary, use suitably licensed and insured affiliate operators or subcontractors to provide all or part of a booked service.

Avalon will take reasonable care in selecting such providers and will endeavour to ensure that the standard of vehicle and service is appropriate to the booking.

24. Client-Booked Services & Third-Party Delays

Avalon is not responsible for the operation or performance of airlines, hotels, golf courses, restaurants, venues, tour attractions or other third-party services forming part of a client's itinerary.

Where a third-party delay causes the booked transport service to extend beyond the agreed schedule, additional waiting time or service charges may apply.

25. Force Majeure

Avalon will not be liable for failure or delay in performing its obligations where performance is prevented or materially affected by circumstances beyond its reasonable control.

Such circumstances may include severe weather, natural disasters, strikes, civil disturbance, acts of government, public emergencies, major transport disruption, road closures, security incidents or other events that could not reasonably have been prevented.

Avalon will make reasonable efforts to mitigate the effects of such circumstances.

26. Data Protection & Privacy

Personal information supplied in connection with a booking will be processed for the purposes of administering and providing the requested transport services and for associated legitimate business purposes.

Information may be shared with chauffeurs, drivers, affiliate operators or other service providers where reasonably necessary to fulfil the booking.

Personal information will be handled in accordance with applicable data protection law and Avalon's privacy policy.

27. Governing Law & Jurisdiction

These Terms & Conditions and any booking made with Avalon are governed by the laws of Ireland.

The Irish courts shall have jurisdiction in relation to disputes arising from the provision of services, subject to any mandatory rights or jurisdiction available to consumers under applicable law.

28. Variation of Terms

No variation to these Terms & Conditions relating to a particular booking will be binding unless agreed by Avalon in writing.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

29. Acceptance of Terms

By confirming a booking, instructing Avalon to proceed with a service, or using the booked service, the client acknowledges that they have been provided with and accept these Terms & Conditions. Where a booking is made by a company, travel agent, hotel, embassy, event organiser or other intermediary on behalf of passengers, the person or organisation making the booking is responsible for communicating relevant service conditions to the passengers.

30. Fuel Price Adjustment

All quotations are based on prevailing fuel and energy costs at the time the quotation is issued. Due to the potential for significant fluctuations in fuel prices, Avalon Chauffeur Services reserves the right to review the agreed price where there has been a material increase in fuel or energy costs between the date of quotation or booking and the date on which the service is to be provided. Where such an increase materially affects the cost of providing the service, Avalon may propose a reasonable fuel surcharge or revised service price. The client will be notified of any proposed adjustment as soon as reasonably practicable before the service is provided. The client will not be obliged to accept the revised price. If the client does not wish to proceed at the revised price, the booking may be cancelled without cancellation charge and any payment made in respect of the affected service will be refunded, subject to any separately agreed non-refundable third-party costs.

Where the revised price is not accepted, Avalon will not be obliged to provide the service at the original price. Any fuel price adjustment will be applied reasonably and only where increased fuel or energy costs materially affect the cost of providing the booked service.

AVALON CHAUFFEUR SERVICES

Avalon Chauffeur Services is a trading name of SKR Coaches Ltd.
Company No: 669465

Address: Avalon, Marley Grange, Rathfarnham, Dublin, D16 PX07
Telephone: +353 87 259 2339
Email: Info@avaloncs.ie
Website: www.avaloncs.ie